LiveHealth Online
Through LiveHealth Online, administered by Anthem BlueCross BlueShield, you can have a live “face-to-face” computer consultation with a doctor 24/7. This service is a resource for getting medical care when you need it for minor health concerns.
Here’s How it Works
LiveHealth Online uses the same technology as video chat services, such as FaceTime and Skype, but is delivered using secure, HIPAA-compliant technology so your virtual office visits are completely confidential. Consultations generally last 10 minutes and include:
- Evaluation of your issue
- Discussion of your diagnosis
- Summary of your consultation and follow-up recommendations
- Submission of any necessary prescriptions, subject to certain restrictions
Cost of a Virtual Visit
For each visit, you pay 20% of covered expenses; the Fund pays 80%. The deductible does not apply, meaning the Fund will pay benefits whether or not you have met your deductible.
For example: If you have pink eye and use LiveHealth Online for a consultation and to get prescription eye drops, your cost is $9.80.
- The cost for your consultation is $49.
- Fund benefits pay $39.20 (80% x $49).
- You will pay $9.80 (20% x $49).
- The prescription eye drops will be covered according to the Prescription Drug Plan.
LiveHealth Online accepts Visa, MasterCard and Discover cards as payment for an online doctor visit, which must be made at the time of the service.
When To Use LiveHealth Online
Use LiveHealth Online when you have a minor medical issue that otherwise might require a visit to your primary care provider, an urgent care center, or an emergency room for a non-emergency issue. The most common conditions typically treated through LiveHealth Online are shown below.
- Allergies
- Asthma
- Bronchitis
- Cold & Flu
- Constipation
- Diarrhea
- Ear Infections
- Fever
- Headaches
- Insect Bites
- Joint Aches & Pains
- Poison Ivy
- Rashes
- Respiratory Infections
- Sinus Infections
- Skin Inflammation
- Sore Throat
- Sports Injuries
- Urinary Tract Infections
- Pediatric Care:
- Cold & Flu
- Constipation
- Ear Infections
- Fever
- Nausea
- Pink Eye
- Vomiting
LiveHealth Online is NOT for emergencies. Only use LiveHealth Online for non-emergency medical situations. If you need care for an ongoing chronic condition or an annual or routine physical, you should schedule an in-person appointment with your provider. If your medical concern is an emergency, always call 911.
Getting Started
Sign up at livehealthonline.com and, if using a smartphone, download the app. You’ll need the Subscriber ID number (including the three-letter prefix) that is printed on your Medical plan ID card.
Eligible minor children may also use LiveHealth Online to see a pediatrician, as long as they are registered to a member’s account and a parent or legal guardian participates in the session.
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